Overview
The Cyber Essentials 14-day patching requirement is one of the controls UK organisations find hardest to evidence. We plan maintenance windows around your UK business hours, patch operating systems and third-party software, and keep an auditable record of exceptions.
Many breaches exploit vulnerabilities for which a patch has been available for weeks or months. Patching sounds simple, but at scale it requires inventory, prioritisation, testing, maintenance windows, rollback plans and proof that it happened.
Our managed patch service handles that end to end. We prioritise patches by exploitability and exposure — with known-exploited vulnerabilities fast-tracked — test them against representative systems, deploy in agreed windows and report compliance across your estate.
Patch status feeds into our vulnerability management program, so you can see risk actually going down.
How our managed services work for UK organisations
- Cover through UK nights, weekends and bank holidays, when in-house teams are offline
- Escalations go to your named UK contacts by phone, email or Microsoft Teams, following agreed severities
- Monthly service reviews scheduled within UK business hours, with evidence packs for ISO 27001, Cyber Essentials and the NHS DSPT
- Data processing agreement covering transfers from the UK, using the IDTA or UK Addendum where personal data is involved
What's included
Our approach
- InventoryDiscovery of systems, software versions and owners.
- PolicyAgreed patch SLAs, maintenance windows and exception process.
- TestingPilot deployment to representative systems before broad rollout.
- DeploymentScheduled rollout with monitoring and rollback plans.
- VerificationPost-patch validation and compliance reporting.
What you receive
- Patch policy and SLA framework
- Monthly patch compliance report
- Emergency patch advisories
- Exception and risk-acceptance register
- Audit evidence for patch controls
Standards & frameworks
- ISO/IEC 27001 A.8.8
- PCI DSS 6.3.3
- CIS Control 7
- NIST SP 800-40
- Cyber Essentials
Frequently asked questions
Will patching cause downtime?
We use maintenance windows, staged rollouts and rollback plans to minimise impact, and test patches before broad deployment.
How fast are critical patches applied?
SLAs are agreed per severity. Actively exploited vulnerabilities on internet-facing systems are prioritised for emergency handling.
Do you patch network devices?
Yes, where in scope and supported by your maintenance contracts.
Can you support UK organisations from India?
Yes. All services are delivered remotely by our team in India. India is 4.5 hours ahead of UK time during British Summer Time and 5.5 hours ahead in winter, so our working day overlaps with yours every morning and afternoon. Testing windows and escalation contacts are agreed around your UK schedule, and 24/7 services run around the clock.
Where is our data processed?
Engagement data is handled by our team in India under NDA, with encrypted storage, least-privilege access and secure deletion at the end of the agreed retention period. We can sign a data processing agreement using the UK International Data Transfer Agreement (IDTA) or the UK Addendum to the EU standard contractual clauses where personal data is involved.