Overview
Ransomware remains one of the most disruptive threats facing UK organisations, and the first sign is usually on an endpoint. We operate the EDR platform you already license, including Microsoft Defender for Endpoint, and isolate compromised devices out of hours under pre-agreed playbooks.
Endpoints and servers are where attackers execute code, steal credentials and deploy ransomware. Modern EDR tools can see this activity, but only if they are deployed everywhere, configured correctly and monitored continuously.
Our Managed EDR service covers the full lifecycle: deployment and coverage validation, prevention and detection policy hardening, 24/7 triage of alerts by analysts, threat hunting across your estate, and containment actions such as isolating a host or killing a malicious process under agreed playbooks.
We work with your existing EDR platform or help you choose one, and feed endpoint telemetry into our SOC for correlation with identity, cloud and network signals.
How our managed services work for UK organisations
- Cover through UK nights, weekends and bank holidays, when in-house teams are offline
- Escalations go to your named UK contacts by phone, email or Microsoft Teams, following agreed severities
- Monthly service reviews scheduled within UK business hours, with evidence packs for ISO 27001, Cyber Essentials and the NHS DSPT
- Data processing agreement covering transfers from the UK, using the IDTA or UK Addendum where personal data is involved
What's included
Our approach
- BaselineAssess current EDR coverage, configuration and alert quality.
- HardenApply hardened policies and remove risky exclusions.
- IntegrateConnect EDR to SOC workflows and escalation playbooks.
- Monitor24/7 triage, investigation and containment.
- ImproveMonthly reviews, hunting findings and tuning.
What you receive
- EDR coverage and gap report
- Hardened policy baseline
- Response playbooks (isolation, containment)
- Threat hunting reports
- Monthly service report
Standards & frameworks
- MITRE ATT&CK
- CIS Controls 10 & 13
- NIST CSF 2.0
- ISO/IEC 27001 A.8.7
- Cyber Essentials
Frequently asked questions
Do we need to buy a specific EDR product?
No. We support major EDR platforms and can advise on selection if you are replacing legacy antivirus.
Can you isolate machines without asking us?
Only under the playbooks you approve. Many clients authorise immediate isolation for confirmed ransomware behaviour and require approval for servers.
Is Managed EDR the same as MDR?
Managed EDR focuses on endpoints. Our Managed SOC extends detection and response across identity, cloud, network and email as well.
Can you support UK organisations from India?
Yes. All services are delivered remotely by our team in India. India is 4.5 hours ahead of UK time during British Summer Time and 5.5 hours ahead in winter, so our working day overlaps with yours every morning and afternoon. Testing windows and escalation contacts are agreed around your UK schedule, and 24/7 services run around the clock.
Where is our data processed?
Engagement data is handled by our team in India under NDA, with encrypted storage, least-privilege access and secure deletion at the end of the agreed retention period. We can sign a data processing agreement using the UK International Data Transfer Agreement (IDTA) or the UK Addendum to the EU standard contractual clauses where personal data is involved.