Overview
Our Network Operations Centre covers the UK night and weekend as well as the working day, which suits businesses that cannot justify their own 24/7 rota. We monitor connectivity, servers, cloud services and critical applications and work alongside your existing IT provider or MSP.
Downtime costs revenue and trust. A Network Operations Centre keeps watch over the availability and performance of your infrastructure around the clock, responding to outages, degradations and capacity issues before they become business problems.
Our NOC monitors networks, servers, cloud resources, databases and critical applications, handles first-line troubleshooting, coordinates with your vendors and ISPs, and escalates to your engineers with full context when needed.
Combined with our SOC, you get a single partner watching both availability and security — with shared visibility, so a performance anomaly that is actually an attack is never missed.
How our managed services work for UK organisations
- Cover through UK nights, weekends and bank holidays, when in-house teams are offline
- Escalations go to your named UK contacts by phone, email or Microsoft Teams, following agreed severities
- Monthly service reviews scheduled within UK business hours, with evidence packs for ISO 27001, Cyber Essentials and the NHS DSPT
- Data processing agreement covering transfers from the UK, using the IDTA or UK Addendum where personal data is involved
What's included
Our approach
- DiscoveryInventory of devices, services, dependencies and support contacts.
- Monitoring setupThresholds, checks and alert routing configured to your environment.
- RunbooksDocumented responses for common incidents and escalation paths.
- Go-live24/7 monitoring with defined response targets.
- Service reviewsMonthly availability, incident and capacity reporting.
What you receive
- 24/7 monitoring and alerting
- Incident tickets with root-cause notes
- Monthly availability and SLA report
- Capacity and performance recommendations
- Runbook library for your environment
Standards & frameworks
- ITIL incident & problem management
- ISO/IEC 20000 practices
- ISO/IEC 27001 A.8.16
- Cyber Essentials
Frequently asked questions
What is the difference between a NOC and a SOC?
A NOC focuses on availability and performance; a SOC focuses on security threats. Many incidents involve both, which is why we offer them together.
Do you support hybrid and multi-cloud environments?
Yes. We monitor on-premises, cloud and hybrid infrastructure from a single view.
Can you work with our existing monitoring tools?
Yes. We can operate your existing tools or deploy a monitoring stack suited to your environment.
Can you support UK organisations from India?
Yes. All services are delivered remotely by our team in India. India is 4.5 hours ahead of UK time during British Summer Time and 5.5 hours ahead in winter, so our working day overlaps with yours every morning and afternoon. Testing windows and escalation contacts are agreed around your UK schedule, and 24/7 services run around the clock.
Where is our data processed?
Engagement data is handled by our team in India under NDA, with encrypted storage, least-privilege access and secure deletion at the end of the agreed retention period. We can sign a data processing agreement using the UK International Data Transfer Agreement (IDTA) or the UK Addendum to the EU standard contractual clauses where personal data is involved.